60-Day Return & Exchange Policy
Your happiness is our priority, and we are devoted to make you feel
comfortable and confident when shopping at Gnoce, that’s why we offer a
60-day return & exchange policy. If for any reason you're not satisfied with
your purchase, you may return or exchange the unused item in its original
condition from the date of their receipt.
Return & Exchange Conditions
- Items returned without authorization will not be accepted.
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The time frame for return & exchange must not exceed 60 days from when
the original order was received.
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All items must be returned in their original condition, without
scratches or signs of wear, and must not be resized or altered in any
way.
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When returning or exchanging items, customers must use a shipping method
that has tracking on it. Returns or exchanges with no tracking will not
be processed.
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For return, any promotional gifts received must be included with the
returned items. Otherwise, the retail price of the promotional gift will
be deducted from the refund.
Note:Please do not send your return
to the address on your package. That is not our return address and will
affect the processing of your return.
Non-Refundable Items
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Personalized items are non-refundable, unless the engravings or photos
are totally different from what you provided to us.
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Items without jewelry tag or that have been worn, damaged or altered are
not refundable, and will be returned to the customer at their expense.
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Items that were worn, or sent to you as Replacement/Exchange are not
refundable.
Learn more